PRODUCT CARE

How do I prevent my candle from tunneling?

It is recommended during the initial and subsequent burns of your candle to burn long enough to liquefy the entire top layer of wax, which can take a few hours. Allowing the candle to liquefy from edge-to-edge each time the candle is used, will keep the opening wide and prevent tunneling. If you feel there is another issue affecting the performance of your candle, please email Customer Service at customerservice-eu@voluspa.com.

Is it possible to increase the fragrance of my Reed Diffuser?

Our diffusers last approximately 4-6 months. If more fragrance is desired, flip the reeds on a more frequent basis. Please remember to always flip diffuser reed sticks over a towel or sink and wipe the bottle when finished to avoid oil spills.

Should I trim my candle wicks?

It is recommended to trim candle wicks to 1/4" before each use. This will help prevent soot and extend the life of the candle. Do not drop matches or other flammable items into the candle. Please visit our Product Use & Safety Tips page for more information.

ORDER INFORMATION & STATUS

When will my credit card be charged?

Payment will be captured in full at the time the order is placed.

Does Voluspa accept checks or money orders?

We are unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, PayPal, Google Pay and Shopify Pay.

Does Voluspa accept international credit cards?

Voluspa accepts international Visa, Mastercard, Discover and American Express credit cards. Please ensure the the correct international billing address is entered when checking out.

Can I ship to a P.O. Box?

Voluspa does not offer shipping to P.O. Boxes.

How quickly will I receive my order?

Orders will begin processing within 2-5 working days. During high volume periods (i.e. sales and holidays), processing times may increase. Once the order ships, transit can take 1-6 business days depending on the destination country. Europe Standard: 2-6 days
UPS Europe Express Saver: 1-3 days

Where does Voluspa ship to?

Voluspa offers shipping to the following countries:
Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain

When will my backorder ship?

Occasionally, we may be temporarily be out-of-stock on an item shown on our website. When this occurs Voluspa will contact you and refund the back-ordered item(s).

How can I check the status of my order?

Once your order ships, you will receive an email from Voluspa with tracking information. For other status updates, please log on to your Voluspa account. If you have additional questions that cannot be found online, please email Customer Service at customerservice-eu@voluspa.com

Can I make changes to my order?

Orders begin processing immediately upon receipt. We are not able to make changes to an order once submitted. If an order needs to be canceled, please reach out to Customer Service as soon as possible.

PRODUCT RETURNS

What is Voluspa's Return Policy?

We hope you are 100% satisfied with your Voluspa.com purchase. If you are not completely satisfied, Voluspa will offer a refund on unopened and unused, full-priced items within 30 days of your order date. For more information on processing a return, please visit our Return Policy Page.

Can I make an exchange for another product?

At this time, we are not able to accommodate exchanges. If you are not satisfied with your product, please submit a return request for a refund.

Can I ship one order to multiple addresses?

No, not at this time. Each order needs to be placed individually.

Do you offer free shipping?

Yes, we offer free shipping on all orders €75.00 and up.

How much will it cost to ship my order?

Free shipping applies to all orders €75.00 and up. €10 Europe Standard Flat Rate shipping on orders between €0.01 - €74.99 €15 UPS Europe Express Saver (1-3 days)