Shopping Support

PROMOTIONS

Please note: Promotional codes cannot be combined. Only one promo code is allowed per order. The introductory subscriber promo code is good only on the first order that meets criteria and is one-time use only.

FREE STANDARD SHIPPING ON ORDERS €75+

Receive free standard shipping on any online order of €75 or more, for orders shipped within our European shipping zone. Exclusively offered on www.voluspa.eu. Promo code not required. Not transferable and not redeemable for cash or credit on previous purchases. Void where prohibited. We reserve the right to end or change this offer at any time.

RECEIVE FREE TINY TIN CANDLE ON ORDERS €75+

Receive a Free Tiny Tin Candle sample on any online order of €75+ within our European shipping zone, while supplies last. Limit one per order. Promo code not required. Not transferable and not redeemable for cash or credit on previous purchases. Returns or exchanges on samples are not permitted. Void where prohibited. We reserve the right to end or change this offer at any time. Samples not available for purchase.

RECEIVE FREE MAISON DISCOVERY GIFT SET ON ORDERS €250+

Receive a Free Maison Discovery Gift Set on any online order of €250+ within our European shipping zone, while supplies last. Limit one per order. Promo code not required. Not transferable and not redeemable for cash or credit on previous purchases. Returns or exchanges on samples are not permitted. Void where prohibited. We reserve the right to end or change this offer at any time. Samples not available for purchase.

RECEIVE 15% OFF WHEN JOINING OUR MAILING LIST

New subscribers will receive a promo code via email to use on their first online order of €50 or more, for orders shipped our European shipping zone. Not transferable and not redeemable for cash or credit on previous purchases. Void where prohibited. We reserve the right to end or change this offer at any time. 

ORDER STIPULATIONS

We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse.

We reserve the right to limit availability of, and/or to discontinue, any content, product, service, or other feature described or available on our site to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities and/or cancel orders of any content, product, service, or other feature that we provide.


In order to provide more consumers a more enjoyable experience on our site, we reserve the right to limit 5 units of a particular item/sku per order. In the case of needing more than 5 units of a particular item/sku, please contact customerservice-eu@voluspa.com for assistance. 

FREE RETURNS

We hope you are 100% satisfied with your purchase. If for any reason you are not completely satisfied, Voluspa is happy to offer a refund on unopened and unused, full-priced items within 30 days of your order date. Orders are limited to one refund per transaction. All sale products are final sale and are not eligible for returns. To view process and details, click here.

ORDER PROCESSING TIMES

Please allow 1-2 working days for the processing of your order.

Orders placed before 14:59 will be processed the same day, and orders placed after 14:59 will be processed the next working day. Voluspa offers complimentary Standard Delivery on all orders €100 and over.  

Please note our Holiday Closure schedule below.

Once your order ships, you will receive an email confirmation with your tracking number.

We are unable to update the delivery address or change the timing of delivery after an order has shipped. Severe weather conditions during transit may cause delays in delivery.

 

HOLIDAY CLOSURES

In observance of the following holidays, our offices will be closed on the below days. Orders will begin processing the next business day. This includes any order with expedited shipping.

5 April 2021 - Eastern
27 April 2021 - Kingsday
13 May 2021 - Ascension Day
24 February 2021 - Ascension Day
24 December 2021 - Christmas Eve (Customer Service is closed)
25 December 2021  - Christmas (Customer Service is closed)
1 January 2022 - New Year's Holiday (Customer Service is closed)

SATISFACTION GUARANTEED

We hope that you are 100% satisfied with your purchase. If for any reason you are not, please view our full Return Policy HERE.